支援中心
DrinkCam app 使用問題、常見排除、合作詢問都在這裡。
📱 賓客 / 工作人員常見問題
Q1:打開 app 後,怎麼加入現場直播?
- 連上主辦單位 / 婚顧提供的 Wi-Fi(重要!連錯網路會無法連線)
- 打開 DrinkCam app
- 按「📷 掃描現場 QR Code」
- 對準大螢幕上的 QR 掃描 → 自動跳轉到直播畫面
Q2:按掃描鈕,跳「無法啟動相機掃描」?
三個檢查:
- iOS 設定 → DrinkCam → 相機 是否開啟?
- 確認 Wi-Fi 連到主辦單位提供的網路(不是手機 4G / 公用 Wi-Fi)
- 關閉 app 完全(從工作列上滑)再重開
Q3:掃 QR 之後跳「無法安全連線」?
這代表 app 已連到伺服器,但憑證信任有問題。請洽現場工作人員確認 Mac 已正常啟動 DrinkCam Director;
通常重新啟動現場主機可解決。
Q4:影像有延遲、卡頓怎麼辦?
- 確認你的 iPhone 網路訊號良好(Wi-Fi 訊號弱會丟封包)
- 移動位置靠近現場路由器
- 關閉 iPhone 上其他耗網路的 app
Q5:可以拿來婚禮以外的場合用嗎?
目前 DrinkCam 針對婚禮敬酒場景優化。其他場景(運動賽事、生日派對)正在籌備中,
歡迎來信告訴我們你想要的玩法。
🛠 工程模式(給技術人員)
什麼是工程模式?
當現場無法掃 QR(例如 QR 解析失敗、現場光線太暗),可改成手動輸入伺服器 IP:
- 在連線頁連點 🥂 logo 五下(1.5 秒內)
- 頁面下方會出現「工程人員模式」區塊
- 輸入 IP(例如
192.168.1.116)→ 按手動連線
💡 IP 由現場 Director 頁面右上角顯示,洽工作人員索取。
💼 婚顧 / 主辦單位合作
DrinkCam 提供軟體授權 + 設備租借(路由器、現場技術支援)方案。
歡迎詢問:場次方案、團隊培訓、品牌客製、批次部署。
🔐 隱私與資料
DrinkCam 全本機 LAN 架構,影像不上雲、不留存、不收集個資。詳見
隱私政策。
Support Center
DrinkCam usage, troubleshooting, and partnership inquiries.
📱 Guest / Staff FAQ
Q1: How do I join the on-site livestream?
- Connect to the Wi-Fi provided by the organizer / wedding planner
(important — wrong network = no connection)
- Open the DrinkCam app
- Tap "📷 Scan QR Code"
- Aim at the QR on the main screen → you'll be brought into the livestream
Q2: Tapping scan shows "Cannot start camera scan"?
Three checks:
- iOS Settings → DrinkCam → Camera — is it on?
- Confirm Wi-Fi is the organizer's network (not cellular / public Wi-Fi)
- Force-close the app (swipe up from the app switcher) and relaunch
Q3: After scanning, "Cannot establish a secure connection"?
This means the app reached the server but certificate trust failed. Please ask the
on-site staff to verify the Mac is running DrinkCam Director correctly;
usually restarting the host resolves it.
Q4: Video lag or stuttering?
- Verify your iPhone has a strong Wi-Fi signal (weak signal = packet loss)
- Move closer to the venue's router
- Close other network-heavy apps on your iPhone
Q5: Can I use DrinkCam for non-wedding events?
DrinkCam is currently optimized for wedding toasts. Other scenarios (sports, birthday
parties) are in development. We'd love to hear your use case — email us.
🛠 Engineer Mode (for technicians)
What is Engineer Mode?
When QR scan fails (e.g., parse error, dim venue lighting), you can manually enter
the server IP:
- On the connect screen, tap the 🥂 logo five times (within 1.5 seconds)
- An "Engineer Mode" panel appears at the bottom
- Enter the IP (e.g.,
192.168.1.116) → tap Connect
💡 The IP is shown at the top-right of the on-site Director page — ask the staff.
💼 For Wedding Planners / Organizers
DrinkCam offers software licensing + equipment rental (routers, on-site technical
support). Ask us about event packages, team training, white-label customization,
and batch deployment.
- 📧 Email: hello@guestars.app
- 💬 LINE: (Coming soon)
- 📱 IG: (Coming soon)
- ⏰ Response time: Mon–Fri 09:00–19:00 GMT+8, within 24 hours
🔐 Privacy & Data
DrinkCam uses a fully local LAN architecture — video stays on the venue Wi-Fi, no
cloud upload, no recording, no personal data collected. See the
Privacy Policy.